We have many common questions from our customers, so hopefully you will find what you need here. If not, please contact us

Can I make a booking at one of your cafes?
We have a first come, first served service style and don’t offer bookings. The majority of our cafes are fairly large and have plenty of seats so finding a table should be fine.
If you are looking to book for a larger group or party, we only take these outside of peak hours and will depend on the cafe in question. Please contact the cafe directly to see if they can help. All contact information can be found here.

Are you dog friendly?
Yes we are. Your four legged friends are more than welcome.

I’m raising money for charity and would like a donation, can you help?
We get inundated with requests for sponsorship and unfortunately cannot help everyone.
We are able to help any raffles or fundraising efforts with cakes or prizes, so please contact us with information including the registered charity number of who you are fundraising for and we can see how we can help.

How can I find out the calories in what I’m eating?
We don’t calculate the nutritional info on our dishes. Our dishes and drinks are made on site using quality, ethically sourced ingredients, so you can trust that they are free of any hidden additives. Full allergen information is available on our dishes in the cafes.

I’d love a job, how do I apply?
You can find out more about what it’s like to work at BTP, current vacancies and how to apply here.
Failing that, nothing beats the personal touch so why not call in to the cafe and speak to a member of the team.

I’m under 16 and looking for a part time job or work experience
Unfortunately we do not recruit new employees until they have finished their compulsory education (so aged 16 and completed GCSE’s).
It may be possible to carry out work experience but we do have to look at each café individually in order to make the right decision. If you are interested in a work experience placement then please email our HR Manager, Hannah detailing the store location; type of role; length and date of placement and we will look into the possibility of having you come and join us.

I’m an artist and would like to display my work in one of your cafes
The cafes curate their artwork, working with local artists to regularly rotate their displays. Please contact the cafes directly with examples of your work. All contact information can be found here.

I’m a potential supplier or agency, who can I speak to about working with you?
We have a great roster of suppliers and agencies that we work with but if you feel you have something we’re missing feel free to get in touch.

I’m a landlord and have a great site that you may be interested in
Great! We’re always on the lookout for new locations so please send through all information to us.

I love your furniture. Where did you get it from?
A lot of our cafes are fitted out with bespoke or upcycled furniture and materials. The sofas, stools and dressers are hand made for us by ob&b.

Do you sell gift cards?
We do. They can be bought in all of our cafes from £5 – £200. Further gift card information can be found here.

Where can I buy your tea or coffee to have at home?
Both our teas and coffee are available to buy in our cafes, but if you cannot get to us you can buy direct via Canton Tea Co. or Extract Coffee .